Reference

How We Protect Your Account and Payment Information

Q: How do I request that you delete my data?

Email support@livedrawsgp.vip with your account email and request account deletion. We close your account immediately and delete all stored data within 30 days, except payment records which we keep per local tax law.

When you open an account with livedrawsgp, your personal details, deposit history and withdrawal records stay encrypted and accessible only to our security team.

Encrypted account accessLocal payment verificationWithdrawal security checks

Explore the Lobby Read FAQ

What Data We Collect and Why

livedrawsgp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

livedrawsgp collects your name, email, phone number, date of birth and payment details when you register. We use this information to confirm your identity before your first deposit, process your withdrawals through DANA, OVO, GoPay or QRIS, and contact you about account security. Your payment history

1
is logged to track transaction patterns and prevent fraud. We also record your device type and IP address the first time you log in from a new location — this helps us spot unauthorised access attempts. Your data is stored in secure servers located in Indonesia
2
and is deleted or anonymised after 7 years of account inactivity, where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Privacy Questions and Data Requests

Team online

Live Chat

Reach our support team 24 hours a day through the chat widget on your account dashboard. Ask about your stored data, request a copy of your payment history or report a privacy concern.

Email Requests

Send a formal data-access request to [email protected] with your account email and user ID. We respond within 7 business days with a copy of your records.

Account Settings

Update your email, phone number or payment method anytime in the Settings tab. Changes take effect immediately and older versions are kept in our archive for 12 months.

SECURITY SNAPSHOT

How We Keep Your Data Safe

Password & Login

Your login password is hashed with SHA-256 encryption and never stored in plain text. When you change your password or add a new device, we send a verification code to your registered email immediately.

Payment Records

Every DANA, OVO, GoPay and QRIS transaction is logged with a timestamp and verified against your withdrawal address before it completes. Disputed transactions are flagged for manual review within 2 hours.

Account Access Log

Your account activity page shows every login, deposit and withdrawal with the device type and IP address used. Check this regularly to spot any unusual activity from unfamiliar locations.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to count page visits and button clicks. These cookies expire after 30 days of inactivity and do not track your real-money gameplay.

Third-Party Partners

Payment processors for DANA, OVO, GoPay and QRIS receive only your name, phone number and transaction amount — never your full payment history or login credentials. All partner access is audited quarterly.

Data Breach Protocol

If we discover unauthorised access to customer data, we notify affected users by email within 48 hours and work with local authorities. Compromised accounts are locked pending verification and re-authentication.

Privacy Policy Questions From Indonesia Players

Yes. Go to Account Settings, select Privacy, and click Download My Data. Your file will include your name, email, phone number, registration date, deposit history and all verified withdrawal addresses. The file arrives within 1 hour in encrypted PDF format.

We keep your payment records, DANA, OVO, GoPay and QRIS transaction logs for 5 years to meet tax and anti-fraud obligations, then delete them. Your personal name and email are flagged as archived for 2 years more in case of disputes or chargebacks.

No. We do not sell or rent your personal data to third parties. We may send you emails about new tables or promotions running this week, but only if you kept email notifications on in your account settings. You can turn these off anytime.

Click Forgot Password on the login page and enter your registered email. We send a link that expires in 15 minutes. Once you click it, you can set a new password. For security, we also ask for your date of birth before resetting.

Yes, but only one login session at a time. If you log in from your phone while already logged in on your laptop, the laptop session ends automatically. This prevents account hijacking and keeps your deposits and withdrawals secure.

We record your IP address and country at login to detect new devices and unusual access patterns. We do not track your real-time location, sell location data, or share it with advertisers. Access and eligibility depends on local law.

Email [email protected] with your account email and request account deletion. We close your account immediately and delete all stored data within 30 days, except payment records which we keep per local tax law.

How We Protect Your Account and Payment Information

Privacy Questions and Data Requests

Live Chat

Email Requests

Account Settings

How We Keep Your Data Safe

Password & Login

Payment Records

Account Access Log

Cookie & Tracking

Third-Party Partners

Data Breach Protocol

Privacy Policy Questions From Indonesia Players

01 Can I download a copy of my personal data?

02 How long do you keep my payment information after I close my account?

03 Do you share my data with marketing companies?

04 What happens if I forget my password?

05 Can I play on multiple devices with one account?

06 Does livedrawsgp use my location data while I play?

07 How do I request that you delete my data?

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